
Relax, Unwind, Revive
with an added personal touch
Cancellation Policy
In order to book your appointment, we require your card details to be taken at the time of booking. Card details are securely held by our booking system (Timely) and are not viewable by the Clinic.
For all bookings - your card will not be charged in full at the time of booking, however it will be charged in the event of a no-show or late cancellation. Cancellations between 48 and 24 hours of your appointment start time will be charged at 50% of the total appointment cost. Cancellations within 24 hours (or no-shows) will be charged at 100% of the total appointment cost.
Appointment reminders will be sent 72 hours before your appointment so please contact us as early as possible to avoid your card being charged. We reserve the right to ask for payment in full before a booking will be made.
If you do not show for your appointment and haven’t contacted the clinic, you may be removed from the online booking system.